
I am not judging (who would I be to do such things…) the support of skype. But successful software implementations in companies are not done by the users. Well trained installers will be crucial to safely implement skype into certain environments. I have earlier installed skype in a company about 50/75 users (scattered over the earth) and honestly, on the level of support, it did not give me much problems. The biggest problems were the sound-settings an explaining the users how to use the system. Without support, it’s a risky business and that goes for any software-solution. I am sure many users (after any software ordeal) feel like this :

I have seen it about 1000 times by now. “I have installed everything, but nothing works..”
The phone rings and the person takes the phone. Hello?


These scenario’s are mostly followed by great frustration and anger… It’s like working on the help-desk… The question is not like Microsoft says :‘Where do you want to go today ?” but it is “Where do you want your problems to go today?”.
Take a look at the movie. It’s really funny.
source : http://www.archive.org/details/now_youre_talking_1927
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